Returns & Exchanges
At NGV design store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for most items in original condition. Please ensure all tags and packaging are intact to qualify for a full refund or exchange.
Initiate Your Request
Log in to your account and navigate to the order history section to select the items you wish to return and receive your authorization number.
Prepare the Package
Securely pack the items in their original packaging, including all documentation and the return authorization slip to ensure smooth processing.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.
Receive Refund
Once our team inspects the returned goods, we will issue a refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing